FAQS
1. How can I purchase TONGSHOP hip-hop accessories? You can browse our website to explore our products and add your favorite accessories to your cart. At checkout, you can apply any applicable promo codes and complete your purchase.
2. Do you offer free shipping? Yes, we provide free shipping on orders above a certain threshold. Please refer to our shipping policy page for more details.
3. What should I do if I receive damaged products? We offer high-end product damage insurance. If you receive products that are damaged during transit or encounter any quality issues, please contact our customer service team, and we'll provide the appropriate solution.
4. Do you provide a refund or exchange service? Yes, we offer a 14-day refund and exchange service. If you're not satisfied with your purchase, you can request a refund or exchange within 14 days of receiving the product. Please review our return and exchange policy for more detailed information.
5. Do you accept international orders? Yes, we accept international orders. Shipping costs and delivery times for international orders may vary, so please check the exact shipping fees and delivery times during checkout.
6. How can I contact customer support? If you have any questions or need assistance, feel free to reach out to our customer support team via our contact page. We're here to provide help and support.
7. Is there a guarantee on product quality? We maintain high standards for the quality and craftsmanship of our products and offer after-sales support. If you encounter any quality issues with your purchase, please contact our customer service team, and we'll be happy to assist you.
If you have any other questions or inquiries, please don't hesitate to contact our customer service team. We're here to answer your questions and provide support.