FAQs

When will my order ship? Orders are typically processed and shipped within 3 business days of purchase.

How long does shipping take? Shipping times vary based on your location and are fulfilled from different distribution centers worldwide. The average shipping time is approximately 7 to 20 business days. Your tracking number will be updated 3-7 days after the order has been shipped.

How can I cancel my order? We can only cancel orders within 12 hours of placing them. After that time, the order is likely already being processed or shipped. We apologize for any inconvenience, but we pride ourselves on providing prompt service, which includes sending out your order as quickly as possible.

What is your return policy? If there are issues with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order, and we'll be happy to assist you in reviewing the case and, if approved, sending replacements. Please do not return anything before we have reviewed the case; our customer service team will review requests and provide further instructions. GUU reserves the right to deny any return requests.

You will be responsible for paying for your own shipping costs for returning items. Original shipping costs are non-refundable.

*For hygiene reasons, TONGSHOP is a final sale.