SHIPPING POLICY
Delivery Time = Processing Time + Shipping Time
Domestic (USA)
- Standard: 7 - 15 business days
- 4PX Express: 4 - 8 business days
International
- Standard: 6 - 15 business days (delays may occur due to Covid-19)
- 4PX Express: 3 - 10 business days
Track Your Package
Once you place your order, we will prepare and ship it within 48 hours (custom products may take longer). If you provided a phone number, tracking information will automatically be sent to all customers via email or SMS. If you do not receive this email, please check your spam folder.
We offer third-party insurance for your order, covering any issues that may arise during shipping. You can choose insurance for your order at checkout. For more information, please click here.
Please note: During the COVID-19 crisis, we continue to ship as usual. If there are any changes, we will do our best to notify all customers promptly. However, there may be shipping delays in certain parts of the world. Please refer to your tracking for more information.
If you have any shipping inquiries, please email: service@tongshops.com
Can I cancel or modify my order?
If you wish to cancel or modify your order, please send an email to service@tongshops.com as soon as possible. We will do our best to accommodate your request. However, once the order is submitted, we cannot guarantee cancellation or modification.
Returns/Exchanges
Exchanges/refunds will be processed within 30 days of receiving the product. Please ensure that you carefully check your order before completing the purchase.
To qualify for a return, you must meet the following conditions:
- The return must be shipped back within 30 days of delivery.
- The item must be in an unused, unworn, and resalable condition.
- The item must be returned in its original packaging.